Shipping Exchanges & Returns
We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return.
****RETURNS ARE FOR STORE CREDIT ONLY****
Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package.
If you have anymore questions please contact us joyeria.losangeles@yahoo.com
Damages And Issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right.
Exceptions/ Non-Refundable Items
Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized.
Unfortunately, we can't accept returns on any on sale items .
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us!
***All return items are inspected thoroughly so no used, damaged, or broken items may be returned no exception. ***
Exchanges
The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item.
Klarna Exceptions
You have a right to return for a full refund within 14 days of delivery. Disclaimer this applies for all items purchased only with Klarna and must be unopened/unused for sanitary reasons to qualify. Restock fees, credit/exchange is not applicable for Klarna purchases.
Please feel free to contact us at anytime with any additional questions (916)620-6252 or email us joyeria.losangeles@yahoo.com
Shipping Rates and Information
We offer three types of shipping methods we offer free shipping on all orders over $100 but just keep in mind this shipping does not come insured so if your package gets lost we are not able to offer you a refund or a replacement and we are no longer liable.
Insured shipping is always recommended if your package were to get lost/stolen you will get reimbursed directly from the store for the amount paid. Pricing for shipping are calculated by the amount purchased to insure the amount that would get refunded if it were to get lost example: 0-$99 rate $7 ; $99-$300 rate $15 ; $300-$500 rate $30 ; $500-$900 rate $45 ; $900-up rate $60.
Emergency fast shipping is perfect if you need your jewelry as soon as possible your package can arrive between 1-3 business days and it will also come insured! The shipping pricing will be calculated by the amount purchased example 0-$300 rate $35 ; $300-$600 rate $85 ; $600-$3000 rate $100 ; $3000 and up $130.