Frequently Asked Questions

5805 Watt Avenue North Highlands CA, 95660

We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return. ****RETURNS ARE FOR STORE CREDIT ONLY**** Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package. If you have anymore questions please contact us joyeria.losangeles@yahoo.com Damages And Issues Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right. Exceptions/ Non-Refundable Items Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized. Unfortunately, we can't accept returns on any on sale items . Refunds We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us! ***All return items are inspected thoroughly so no used, damaged, or broken items may be returned no exception. *** Exchanges The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item. Klarna refund exceptions You have a right to return for a full refund within 14 days of delivery. Disclaimer this applies for all items purchased only with Klarna and must be unopened/unused for sanitary reasons to qualify. Restock fees, credit/exchange is not applicable for Klarna purchases.

Other offline payments that are accepted are acima, progressive, american first financing, and synchrony. Please message us at (916)620-6252 to discuss what method works best for you.

Please make sure to submit the right information such as the correct address. We Are Not Responsible for packages that are lost/stolen. We will do our very best to help find and retrieve your package but once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we ship it the liability is between you and USPS. In the case where the tracking says delivered but you have yet to receive your package, you can visit your local post office or contact USPS or UPS to file a claim.

You can contact us directly to our email joyeria.losangeles@yahoo.com You can also call us or text us at (279)253-5219 or (916)620-6252 we will try to get back to you as soon as we can. For an even quicker response please contact our direct message on Instagram @joyerialos_angeles and one of our sales representatives will contact you within the next or same business day.

All our Jewelry is 14k gold guaranteed unless stated other wise. We will be selling a bit of 10k gold later on and some silver items as well so make sure to look and read our description of the items that you are planning to purchase. Jewelry Care tips: When purchasing 14k or 10k gold items you do not have to worry about it tarnishing as gold is one of the least reactive chemical elements. Of course taking extra precautions should preserve your jewelry a lot longer such as being around harsh chemicals such as chlorine and household cleaners with acids, as with repeated exposure it can weaken your gold's jewelry structure. We do recommend you schedule a yearly cleaning with your local jewelry or with us to keep you shining you can email us directly joyeria.losangeles@yahoo.com for further instructions on that. ***Hollow items*** We have 18 years of experience in this industry and we have seen hollow items tend to break more easily than solid items. We do recommend when buying a hollow gold item that you are extra careful such as you taking your items off before heading to sleep or doing any heavy duty tasks. This will help with a lot of wear and tear. ***We do not insure that your jewelry will not break as with a strong pull your chain or bracelet can snap we are not held responsible if this is to happen as we just guarantee that our item that is being sold is gold not indestructible*** With that said we do offer jewelry repair services for any of those who come around to this problem we fix rings, chains, bracelets, starting from a simple solder to sizing a ring for more questions or for a free quote feel free to contact us with a picture and description of your item joyeria.losangles@yahoo.com and we will get back to you as soon as possible. Overall Solid gold is a great choice if you're looking for a lifetime piece you can wear everyday and everywhere - yes, even in the shower!

A: At LRC Jewelry Inc DBA Joyeria Los Angeles, we strive to ensure a seamless and satisfying purchasing experience for our customers. Here are our key terms and conditions: 1. Product Authenticity: All our jewelry pieces are guaranteed to be authentic, made from high-quality materials, and crafted with the utmost care and precision. 2. Pricing and Payment: Prices listed are in USD and are subject to change without prior notice. We accept multiple payment methods, including major credit cards, PayPal, and bank transfers. 3. Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email with details of your purchase and shipping information. 4. Shipping and Delivery: We offer both domestic and international shipping options. Shipping costs are calculated at checkout and depend on the destination and shipping method selected. Delivery times vary by location. 5. Returns and Exchanges: We offer a 14-day return policy for unused items in their original condition. Custom-made or personalized items are non-returnable. To initiate a return, please contact our customer service team for a return authorization. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect. 6. Warranty: Our jewelry comes with a one-year warranty against manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or unauthorized alterations. 7. Privacy Policy: We are committed to protecting your privacy. Any personal information collected during the purchase process is used solely for processing your order and improving your shopping experience. For a comprehensive list of our terms and conditions, please visit our website or contact our customer service team for more information. Please feel free to contact us at joyeria.losangeles@yahoo.com for more information. Thank you for choosing LRC Jewelry Inc DBA Joyeria Los Angeles for your jewelry needs!

We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return. ****RETURNS ARE FOR STORE CREDIT ONLY**** Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package. If you have anymore questions please contact us joyeria.losangeles@yahoo.com Damages And Issues Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right. Exceptions/ Non-Refundable Items Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized. Unfortunately, we can't accept returns on any on sale items . Refunds We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us! ***All return items are inspected thoroughly so no used, damaged, or broken items may be returned no exception. *** Exchanges The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item. Klarna Exceptions You have a right to return for a full refund within 14 days of delivery. Disclaimer this applies for all items purchased only with Klarna and must be unopened/unused for sanitary reasons to qualify. Restock fees, credit/exchange is not applicable for Klarna purchases.

All shipping over $100 is free of cost unless you want your package insured or emergency fast shipping. Insured shipping Information Insuring your package guarantees if your package is lost during shipping process you will get your full money back as long as you claim it lost within the first 14 days of shipment date. If you do not contact us and let us know within the first 14 days that your package was lost even though you bought insurance we do not guarantee your money back. Emergency Fast Shipping If you pick this option and your package does not arrive within the first 2 BUSINESS DAYS you are entitled to get a refund unless your order is a custom we will contact you and let you know approximate arrival date. Shipping Cost Emergency Fast Shipping estimated cost on orders range from $35-$130 Insured shipping estimated costs on orders range from $10-60